Your Member ID Card

What you need to know about your Service Benefit Plan member ID card.

The key to using your benefits

Your member ID card is your key to using your medical plan benefits. It has important information related to your coverage, including out-of-pocket costs and helpful contact numbers. You should take it with you to all of your appointments along with any other health insurance cards you may have, such as a Medicare card.

Three ways to access your card

fepblue App

You can easily view and securely share your card on the go using our free fepblue app.

Physical Card

Starting in Open Season 2023 and during 2024, we will send personalized member ID cards to all members.

MyBlue ® account

You can view your card online using your MyBlue account. You can also view a PDF of your temporary card if you’ve misplaced it.

Access your card anytime, anywhere on our app

The easiest way to use your member ID card is with the fepblue app. You can quickly view your coverage information and important contact numbers 24/7. You can also securely share it with your Preferred providers with just a tap. Plus, iOS users can save it to your Wallet for added convenience.

Get to know your member ID card

Here’s what’s on your card

Important coverage information

Your member ID card contains information related to your specific coverage, including:

• Your member ID number
• What plan you’re enrolled in: FEP Blue Focus, Basic Option or Standard Option
• The effective date of coverage
• Information to use your medical and pharmacy benefits
• Your deductible and out-of-pocket maximum

Helpful contact numbers

Your member ID card features phone numbers you can call to get answers to your questions about our programs, benefits and tools, including:

• Important customer service numbers, such as precertification, retail pharmacy and overseas assistance
• Our 24/7 Nurse Line when you need general health advice

Keep your information safe and secure

We’re committed to protecting our members, healthcare providers and federal benefits against healthcare fraud. But we can’t stop healthcare fraud alone. Here’s how you can protect your information:

• Think of your member ID card as being as valuable as your debit or credit card. Keep your physical card in a safe place.
• Never share your member ID card with anyone except your healthcare providers or pharmacy. If anyone else requests your personal information, do not share it.
• If you think your card was stolen, you should contact your local Plan and request a new contract ID when you request a new card to prevent unauthorized use.

If you suspect fraud, call the FEP Fraud Hotline at 1-800-337-8440.

• National Information Center 1 (800) 411-BLUE

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